Tracked shipping is available to select at checkout. Once your order has been dispatched, you’ll receive your tracking information by email.

Shipping costs are calculated at checkout based on your location and the items in your order.

For more information, please see our Shipping & Returns Policy.

We currently ship within Australia and to New Zealand. We hope to offer shipping to more destinations in the future.

For information about shipping costs, delivery timeframes and other important details, please see our Shipping & Returns Policy.

We accept returns on eligible items in accordance with our Shipping & Returns Policy. The following items are not eligible for change-of-mind returns or exchanges:

• Individual items with a purchase price of less than $15

• Personalised or customised products

• Digital downloads and other downloadable content once accessed or downloaded

• Gift cards

• Sale items marked as Final Sale

Additional conditions apply to mystery and curated products, including mystery books, curated bundles and seasonal collections. Please see our Shipping & Returns Policy for details.

If you believe there’s an issue with your order or have any questions about a return, please get in touch via our contact page - we’re always happy to help.

We accept a range of secure payment methods, which will be displayed at checkout. Available payment options may vary depending on the products in your order.

Please note: Buy Now, Pay Later options are not available for subscription products.

Wholesale isn’t currently available, but it’s something we hope to offer in the future. If you’re interested in stocking Potter & Dwell, we’d love to hear from you. Please get in touch via our contact page.