Last updated: August 2026

At Potter & Dwell, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order, subscribe to our mailing list, join a membership or otherwise interact with us.

Who We Are

Potter & Dwell is an Australian illustration-led studio operated by Courtney Bridges, creating stationery, paper goods, gifts, lifestyle products, digital resources, publications and other creative offerings.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Information We Collect

Depending on how you interact with Potter & Dwell, we may collect information including:

• Name.

• Email address.

• Shipping and billing address.

• Phone number, where provided.

• Purchase and order history.

• Membership or subscription information.

• Communication and marketing preferences.

• Information you provide through forms, surveys, promotions or customer service enquiries.

We may also collect technical and usage information such as:

• Browser and device information.

• Website usage data.

• Pages visited.

• Referral sources.

• Cookie and analytics information.

How We Collect Information

We collect information when you:

• Place an order.

• Join our mailing list.

• Subscribe to The Sunday Edition.

• Download digital resources or publications.

• Contact us via email or social media.

• Complete a form on our website.

• Participate in promotions, surveys or giveaways.

Some information may also be collected automatically through cookies and analytics tools.

How We Collect Information

We may collect information when you:

• Place an order.

• Join our mailing list.

• Join a membership or subscription.

• Purchase or download digital resources or publications.

• Contact us.

• Complete a form on our website.

• Participate in a promotion, survey or giveaway.

Some information may also be collected automatically through cookies, analytics and similar technologies.

How We Use Your Information

We may use your information to:

• Process, fulfil and deliver orders.

• Manage memberships and subscriptions.

• Provide digital products or content.

• Process payments.

• Respond to enquiries and provide customer support.

• Send order, membership and service-related communications.

• Improve our website, products and customer experience.

• Send marketing emails and updates where you have opted in or where otherwise permitted.

• Prevent fraudulent or unauthorised transactions.

• Comply with applicable legal obligations.

Email Marketing

If you subscribe to receive marketing communications, we may send you:

• New product releases.

• Studio news and updates.

• The Sunday Edition magazine announcements.

• Exclusive offers, seasonal collections and special promotions.

• Creative inspiration and behind-the-scenes content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails. Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications where necessary, such as order confirmations or membership information.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may provide personal information to trusted third-party service providers where reasonably necessary to operate Potter & Dwell, including:

• Website and ecommerce providers.

• Payment processors.

• Email marketing providers.

• Shipping and fulfilment providers.

• Membership and digital-content platforms.

• Analytics and website service providers.

• Professional advisers or service providers where reasonably necessary.

These providers may process information on our behalf in order to provide their services.

We may also disclose information where required or authorised by law.

Payment Information

Payments made through our website are processed by third-party payment providers.

Potter & Dwell does not directly store your full payment card details. Payment providers handle payment information in accordance with their own security and privacy practices.

Cookies & Analytics

Our website may use cookies and similar technologies to:

• Operate and improve the website.

• Remember preferences.

• Understand how visitors use the website.

• Support analytics and marketing activities.

• Provide relevant website functionality.

Where available, you can manage your cookie preferences through our website or your browser settings. Disabling some cookies may affect certain website functionality.

International Data Processing

Some of the third-party services we use may process or store personal information outside Australia or New Zealand.

Where applicable, we take reasonable steps to use reputable service providers and handle personal information in accordance with applicable privacy requirements.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accessing , Updating or Correcting Your Information

You may contact us to request access to or correction of personal information we hold about you.

You may also request deletion of certain personal information. Whether information can be deleted may depend on our legal, accounting, record-keeping or other legitimate obligations.

We will respond to privacy requests within a reasonable timeframe and in accordance with applicable privacy laws.

Privacy Concerns & Complaints

If you have a question or concern about how Potter & Dwell has handled your personal information, please contact us so we can investigate and respond.

If applicable, you may also have the right to make a complaint to the relevant privacy regulator in your jurisdiction.

Third-Party Links

Our website may contain links to third-party websites or services. Potter & Dwell is not responsible for the privacy practices or content of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any updates will be published on this page with a revised Last updated date.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy concern, please get in touch via our contact page.